Clinic Information For Patients
If you are referred to our clinic for a Cardiology Consultation, then your doctor has concerns that you may have a heart problem and has decided that the best specialist qualified to assess you is a cardiologist (specialist in heart disease). TotalCardiology is the largest group of cardiologists in Canada and offers a truly unique and different experience for you that you likely have never experienced before.
The following information will help you get better prepared for your upcoming visit at TotalCardiology. We want to make sure you have a totally positive experience at TotalCardiology and that all your questions and concerns are addressed during your clinic visit in a timely manner.
For the safety of other patients and our staff, if you have the flu, fever,
cough, diarrhea, vomiting or feel unwell,
please call us at (403) 571-8640 to reschedule.
We are happy to re-book your appointment for when you are feeling better.
Things you can do BEFORE your appointment
- You will receive a phone call and/or letter from us for your appointment time and to do a registration for your upcoming clinic visit several days prior to your appointment. We appreciate if you take the required few minutes to speak with us and answer some key questions related to your upcoming appointment. In some cases we may arrange some tests before your appointment to expedite your care.
- Visit our patients FORMS section to download and complete a copy of the General Questionnaire required for all new patients before the clinic appointment (NOT required if you are coming in only for tests). The questioannaire can also be mailed/faxed to you if you so desire. Please bring the completed form with you on your clinic day.
- In addition to the general questionnaire some patients may need to complete other specific questionnaire(s) required for specific medical issues (e.g. atrial fibrillation). Visit our patients FORMS section to see these as well. Please bring the completed form(s) with you on your clinic day.
- Include in the questionnaire or bring a detailed list of all your current medications including: any vitamins, herbal remedies and over-the-counter drugs. The list should have the name, dose and timing of your medications.
- Bring your provincial Health Care Card and Government issued photo identification (your test will not done if you do not present your a valid government ID). Also bring writing material if you require or need to make notes.
- Please arrange to have an English speaking translator accompany you if you require one.
- Write down your symptoms (and any recent changes) and any questions or concerns you would like to discuss with the doctor.
- You may have an Electrocardiogram (heart tracing - ECG, EKG) performed and undergo a physical examination so please wear a shirt or blouse that enables you to easily change into an examination gown.
- Plan your trip and arrange transportation if necessary (Map and Public Transportation Information).
- Call us if you have any questions before your appointment direct at 403-571-8641 or through our main switchboard 403-571-8600 (7:30 AM to 4:30 PM).
- Need to cancel or re-book? At TotalCardiology our goal is to see each patient very rapidly. If you are unable to attend your appointment please contact us at least 24 hours ahead of time to cancel or re-book your appointment. We will be more than happy to provide another appointment for you. This will afford us the opportunity to see another patient in your time slot.
Things you can do at your appointment
- To ensure a quick check in please arrive 15 minutes earlier than your appointment time. There is plenty of patient parking either behind or in front of our office as well as some limited street parking near the building.
- Let one of our staff members know immediately if you don’t feel well while you are waiting to see the doctor.
- Take notes about your questions and the doctor’s plan for your care.
- We want to make sure that your check out is quick and informative. Before leaving ask questions and ensure you understand what you are to do next:
- Any tests the doctor may order – when, where and any special preparation (for any diagnostic tests: ask for a patient preparation pamphlet)
- How to take any new medicines the doctor may prescribe for you or what medicines might have been changed
- Any lifestyle changes the doctor recommends such as a new diet, quitting smoking, exercise program, etc.
- Do not forget to ask for any prescription renewal of your heart medicines during your visit, if necessary. NOTE: Unless otherwise arranged and except for during your clinic visit with us, you must generally visit your family doctor to renew your prescriptions.
What happens at the clinic during my first visit?
In the clinic you will see a Clinic Assistant or a Nurse. You will be asked to change into a gown. Some basic information about you (e.g. your weight, height, waist circumference, heart rate and blood pressure) will be measured. An ECG (Electrocardiogram or heart tracing) will be done. You will then be seen by a Cardiologist who will talk to you about your symptoms and will examine you. Following this, if it is clinically required, further testing will be arranged in an appropriate and convenient time frame, sometimes even on the same day or shortly thereafter.. We work hard to minimize risks to you by ensuring that only the most appropriate and relevant heart tests are used for you and interpreted only by experts. Please note that not every patient will require the same or all tests. Although most heart tests can be done at our Cardio-Diagnostic Centre, in some instances you may require tests or procedure that are performed only at the hospital. Our Cardiologists have the expertise and the access to perform these as well as clinically required. These may include heart CT, heart Catheterization, or an MRI.
How do I find out about my test results and further plans? Will I need to return for a follow up visit?
After the Cardiologist has reviewed all your tests in the context of your clinical presentation and information you will be informed of your results and any further plans by phone and/or letter. If necessary you may also be asked to come back to the clinic for further discussion. At this visit you may see the Nurse and/or the Cardiologist for further plans, treatment options, or education regarding disease prevention as required. Of course your referring doctor and your family doctor will also be informed of the results and plans.
What if I need a longer term follow-up?
If longer term or more frequent follow-up is necessary then that will be arranged through the office of the Cardiologist who saw you first and you will be informed about this. This will ensure you have the best continuity of care.
Frequently Asked Questions - FAQ for Patients